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QUESTIONS & ANSWERS |
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Do you have any questions about reservations, prices or our services?
You'll find some answers here below.
Here are some of the most frequently asked questions. Click on the subject you're interested in to find the relative questions and answers.
If you still want to ask us something, we'll be happy to answer you! Call us at +39 0471 774444 or write an email info@hotel-acadia.com |
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| RESERVATIONS |
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What do I have to do to book a room at the HOTEL ACADIA ***DELUXE?
There are three options:
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Online reservation at the most convenient price (guaranteed best price)
Fast and easy in just 3 clicks. This helps us save time and that means you save too! |
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1) |
Online reservation system >>>
For a fast and easy reservation:
Use the online reservation system to guarantee a room at the HOTEL ACADIA ***DELUXE. It's easy and you'll save time and money! If you have any other questions, please call us. |
2) |
Advance payment with credit card |
3) |
You will receive a written confirmation
from the HOTEL ACADIA ***DELUXE within three hours (hours 8 am to 10 pm). |
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B) |
Reservation with telephone assistance (Tel. +39 0471 77 44 44)
The HOTEL ACADIA ***DELUXE reservation office is open from 8 am to 10 pm. The reception staff will be happy to help you. The hotel accepts payments with credit card, bank transfer or postal money order. |
C) |
Reservation by fax, e-mail or letter |
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More time is required to use this system. Reservations received with this option will be processed in 4 hours. |
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Contact info:
Fax +39 0471 774477
E-mail booking@hotel-acadia.com
Postal address:
HOTEL ACADIA **** DE LUXE
Via Puez, 24
I-39048 Selva di Val Gardena / Wolkenstein
Dolomites - South Tyrol - Italy
FOR GROUPS
Groups (minimum 25 persons)
We will be happy to provide you with an offer for your group.
HOTEL ACADIA ***DELUXE group reservation request:
busfriendly@hotel-acadia.com |
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| PRICES |
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What is the Best Price Guarantee?
Acadia.it with guarantee is always the best way to make reservations at our hotel. The HOTEL ACADIA *** DELUXE, through Acadia.it, offers the best price guarantee. This means that we guarantee that no other site will offer you a lower price for a room at the HOTEL ACADIA ***DELUXE.
Best Price Guarantee for services that can be booked at the hotel (ski school, ski service, taxi, mountain climbing guide, etc.) You will receive the best price off the price list.
What prices are offered by the HOTEL ACADIA *** DELUXE?
Click here to see our price list >>>
What do prices refer to?
All prices are in Euro, and are per person per night and only include the overnight stay. You can personalize your stay with a wide choice of optional services, paying only for what you really use. |
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| CHECK IN & CHECK OUT TIMES |
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What are the hours of the HOTEL ACADIA ***DELUXE reception?
At the HOTEL ACADIA ***DELUXE the reception is open from 7:30-23.00
Do you expect to arrive late?
Please contact our reservation centre and we will wait you with a delicious snack on arrival.
When can we check in to the hotel?
On your arrival day check in begins at 3 pm.
On our departure day when do we have to check out?
On your departure day you must check out by 11 am. It may also be possible to check out by 7 pm but only after making arrangements with the reception. In this case you will be charged an additional € 10.00
Tip:
for a problem-free late CHECK OUT, find out in advance if this service is available. |
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| PAYMENT WITH CREDIT CARD |
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Will the online reservation cost be charged automatically to my credit card?
Yes. So that you won't lose time when you arrive or depart.
Do I need a credit card to make a reservation?
You will need a credit card to make an online guaranteed reservation for your stay at the HOTEL ACADIA ***DELUXE (through Acadia.it).
Can I make a reservation through acadia.it even without a credit card?
At acadia.it you must have a credit card to make a reservation. For a written or telephone reservation you can also pay by bank transfer (for which you will be charged an additional € 8.00 reservation fee). If you go directly to the reception without a reservation, you can also pay in cash.
What credit cards can I use to pay for my stay at the HOTEL ACADIA ***DELUXE?
The HOTEL ACADIA ***DELUXE accepts Visa and Master Card. |
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| RESERVATION CANCELLATION |
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What are the HOTEL ACADIA ***DELUXE reservation cancellation conditions?
Reservations guaranteed with a credit card can be cancelled up to 21 days prior to your arrival date. Processing and insurance fees will not be reimbursed.
No reimbursements will be made for early departures or late arrivals.
Reimbursements will be made only by bank transfer. For the cancellation of the reservation an elaboration fee of € 8,00 will be applied.
For cancellations made less than 21 days prior to your arrival date you will be charged for the entire stay.
We suggest that you take out a trip cancellation insurance policy (5% of the price of your stay). In this case you will be reimbursed for the entire amount of your stay.
If something happens and I cannot use my reservation, how long have I got in which to cancel it?
If you cannot take up your reservation, the latest time you can cancel is 21 days of your planned arrival:
- By contacting the hotel direct from 8,00 p.m. till 12,00 local time.
- The cost of the total journey of any reservation not cancelled before the 21 days will be billed.
Online cheap service...
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