The question-and-answer system of the 4 star hotel will help you.

THE GASTRONOMIC OFFER

• Rich breakfast buffet with homemade pastries, fresh croissants, selected cold cuts, fresh fruit, juices and herbal teas.
• Low calorie menu available on request. Wellness centre with herbal tea corner and mineral water.

THE WELLNESS OFFER

• Free access to the hotel's "AROMA" wellness centre.

ACTIVITIES
Winter and summer

• Ski room with boot warmer
• Ski pass service
• On-site delivery of Vespa scooters for hire

OTHER AMENITIES AND SERVICES

• Bathrobes and slippers in suites
• Wi-Fi connection

Interesting additional services
For a fee

• Private ski service
• Bar with a wide range of spirits
• Wine list with over 200 labels
• Champagne bar
• Sommelier-led wine tasting

Our partners offer you the best service

• Ski and Snowboard School
  - Selva Ski School
  - Ski School 2000
  - Top Ski School
  
• Ski equipment rental at 50 m: Ski rental Walter
• Mountain guide: Mountain and hiking guide: Mountain guides Val Gardena
• Personal trainer
• Mountain bike guides
• Taxi transfers to stations and airports with best price guarantee: Taxi Fleur - Tel.: +39 3356345264
• Car rental, Vespa

How do I book a room at Alpstay Hotel Acadia?
You have three options:

1) ONLINE RESERVATION SYSTEM:
Use the Online Reservation System to secure your room at Alpstay Hotel Acadia - Adults Only. It is quick and easy, saving you time and money!
If you have any questions, please do not hesitate to contact us.
[ Book online ]

2) MANUAL RESERVATION
Booking by telephone assistance (Tel. +39 0471 774444)
The booking office of Alpstay Hotel Acadia - Adults Only is open from 8 a.m. to 9 p.m. Our reception staff will be happy to help you. Payment can be made by credit card, bank transfer or money order.

Our bank details:
IBAN:  IT 82 K 08238 58680 000302026759
Bank:  Cassa Raiffeisen Val Gardena
SWIFT:  RZSBIT21255

3) Booking by fax, e-mail or letter
This is the most time-consuming system; reservations received this way are processed within 4 hours.

Our fax number:
Fax +39 0471 774477

Address:
Alpstay Hotel Acadia
Puez street 24
I-39048 Selva Val Gardena
Dolomites – South Tyrol – Italy

Groups (from 5 rooms)
We will be happy to send you our offer for your group.
Alpstay Hotel Acadia - Adults Only Group Reservation Request: info@alpstay.eu
We do not accept group bookings via booking.com, expedia.com or similar sites.

WHAT IS THE BEST PRICE GUARANTEE?
Hotel-acadia.com is always the best choice for booking our property, Alpstay Hotel Acadia, through its own portal on the site, manages to convey the best prices, with this weguarantee that you won't find your room at Alpstay Hotel Acadia for less on any other website! We have selected a number of reliable partners (taxis, mountain guides, ski schools...) who, over the years, have made the same commitment as we have to always offer the best prices available through our affiliation. We will be happy to help you book their services.

HOW MUCH WILL MY HOLIDAY AT ALPSTAY HOTEL ACADIA COST?
[ Price calculator ]

What do prices refer to?
All rates are in Euros and include bed and breakfast.
Tourist tax is charged per guest (over 14 years old) per night and is collected by the accommodation.

CHECK IN
What are the reception hours?
At Alpstay Hotel Acadia - Adults Only the Reception is open from 8:00 am to 21:00 pm.

What time can I check in?
You can check in from 15:00 on the day of your arrival.

Are you expecting to arrive late?
Please contact the reservation office and let them know. We can then arrange for you to "Late Check In" and still have late access to the facility.

CHECK OUT
By 11:00 am on the day of departure.

Want to enjoy the day until the last minute?
It is possible to extend your stay until 20:00, subject to availability and arrangement with reception staff. The estimated cost for a late check out is €70 per person. It is not possible to reserve a late checkout until the day before your scheduled departure.

Will the cost of the online reservation be automatically charged to my credit card?
The room amount will be deducted at the time of the free cancellation period. Remember to always check your balance and the cancellation deadline: the system will put unpaid rooms back on sale after the first failed transaction attempt!

Do I need a credit card to make a booking?
A credit card is required to make an online reservation for your stay at Alpstay Hotel Acadia - Adults Only (via hotel-acadia.com).

Can I make a reservation on hotel-acadia.com without a credit card?
On hotel-acadia.com you can only book by credit card.
If you book by telephone, it is possible to pay by bank transfer after prior arrangement with the receptionist.

Which credit cards can I use to pay for my stay at Alpstay Hotel Acadia - Adults Only?
Alpstay Hotel Acadia accepts MasterCard and Visa.
All payments on site can be made in cash within the legal limits and/or with debit cards (ATM).

Cancellation conditions:

NON-REFUNDABLE
Cancellation policy: In case of cancellation, modification or no-show, the entire stay will be charged. No refunds will be given for any reason.
No refunds, vouchers or future credit arrangements are possible under any circumstances or conditions.

REFUNDABLE RATE
A credit card is required at the time of booking as a guarantee, with a credit balance of at least the total amount of the reserved rooms and services. In case of cancellation or modification up to 5 days before the arrival date, there is NO penalty. In case of cancellation, modification, no-show, etc. within 5 days prior to the check-in date, there will be a 100% penalty. No refunds, vouchers or future credit arrangements are possible in any situation or condition in the event of a penalty.
Alpstay Hotel Acadia reserves the right to apply different cancellation policies in some special cases, such as group bookings.

We recommend you add our travel cancellation insurance to your booking. The cost of the insurance package is 5% of the total cost of your stay. If you take out this insurance, you will be refunded up to 100% of the amount paid in the event of a cancellation or change, provided that it meets the conditions laid down by the insurance company.
[ Travel Cancellation Insurance ]

UNDER WHAT CIRCUMSTANCES ARE YOU COVERED BY TRAVEL CANCELLATION INSURANCE?
Sudden serious illness, serious health condition, caused by accident or death of the insured or the insured's spouse, cohabitant, parents, parents-in-law, children, sons- and daughters-in-law, brothers and sisters, grandparents, grandchildren, brothers-in-law or a person whose name is added to the policy.
Aggravation of a pre-existing illness of the insured, pregnancy of the insured, inability of the insured to work, unexpected dismissal of the insured, unexpected call-up of the insured during the period of the booked trip, filing of a divorce petition by the spouse, failure to promote the insured to the baccalaureate examinations, prior to the immediate departure for the organised stay, serious damage to or burglary of the insured's property in his/her accommodation, where his/her presence is essential. The travel cancellation insurance is valid for up to 6 people who have booked the stay together and are insured, even if one of the above-mentioned reasons affects only one person.

WARNING
In the event of a claim, a copy of an official certificate, medical certificate, etc. is always required.