Hotel Acadia
Request Booking
Info

The question-and-answer system of the 4 star hotel will help you.

Answers to frequently asked questions about booking, prices, payment, cancellation and opening hours.

Click on the desired topic to find questions and answers.
If you still want to ask us something, we'll be happy to answer you!

Tips and tricks for the Winter 

Tips and tricks for your next winter holiday!

Wear a face mask!
In Italy face mask will still be mandatory for this winter season at least in communal areas. But for this winter consider neck warmers, not only are they practical and warm for skiing, but also safe for the whole day!

Form groups of 4!
In the Dolomites, social distancing is still very relevant; therefore at the lifts form already groups of 4 and you will be faster in line. Also you won’t have to share the cabin with anyone else!

Ozone is your best friend!
One of the best ways to sanitize a surface or a room is by exposing it to ozone. Look for Hotels that disinfect hotel rooms with Ozone, which is your safest bet! Some hotels even provide an Ozone box for the guests where you can sterilize your personal items if you wish!  

Always wash your hands!
Washing your hand is still the safest practice. But what can you do when you are ´not at home? Sanitizers will be available for you almost everywhere, but when you find yourself outside, consider Alcoholic Sprays as they dry faster and won’t freeze your hands!

Pack enough warm clothes!
Just as the other years, fun and entertainment will still be provided, but most of the events will take place in the open air in order to guarantee the social distancing norms.  Therefor make sure to be dressed warm and enjoy yourself like every year!

Book in advance!
Since many restaurants will have to sacrifice some tables in order to guarantee the needed space between tables, it might be difficult to find availability this winter. Make sure to book in advance so that you can jump annoying queues! This also works for your ski rental!

Book your holiday with insurance!
Refundable prices are not always the most convenient solution. Look out for Non-refundable rates and include a travel insurance to have all the flexibility benefits but at a much lower rate!

Choose reliable Hotels and regions!
In all Val Gardena during this summer, we had no cases of infected or positive tested guests in any of the Hotels; this is for us another indicator of how seriously everybody took the Safety guidelines!   

What is included?

THE CATERING TRADE OFFER
Included extras

  • Rich breakfast buffet with homemade cakes, oven fresh croissant, sausage products, juices, etc.
  • From 10.30 am, we serve a small breakfast at the hotel bar

THE WELL-BEING OFFER

  • Free access to sauna “SIELLES”

ACTIVE
Winter and Summer

FURTHER SERVICES

  • Bathrobe and slippers in the suites
  • On the day of arrival our ski instructor will be available for information
  • Wireless connection (WIFI)
Optional services

Interesting optional services
Services against payment

  • In-house ski service
  • Bar with a wide selection of spirits and teas
  • Wine list with over 200 labels
  • Champagne bar
  • Wine tasting with sommelier
  • Face solarium
External services

External services
Our partners will offer you the best service

QUESTIONS ABOUT THE BOOKING

What do I have to do to book a room at the Hotel Acadia **** - Adults Only?
THERE ARE THREE OPTIONS:

1) ONLINE RESERVATION AT THE MOST CONVENIENT PRICE (GUARANTEED BEST PRICE):
For a fast and easy reservation: Use the online reservation system to guarantee a room at the ARCADIA HOTEL. It's easy and you'll save time and money!
If you have any other questions, please call us.
[ Online booking ]

2) Manual booking
From Hotel Acadia within 3 hours (opening hours from 8 am to 10 pm)

Reservation with telephone assistance (Tel. +39 0471 77 44 44)
The ACADIA HOTEL reservation office is open from 8 am to 10 pm. The reception staff will be happy to help you. Advance payment with credit card and you will receive a written confirmation from the ACADIA HOTEL within three hours (hours 8 am to 10 pm)

Our bank details:
IBAN:  IT 82 K 08238 58680 000302026759
Bank:  Cassa Raiffeisen Val Gardena
SWIFT:  RZSBIT21255

3) Reservation by fax, e-mail or letter
More time is required to use this system. Reservations received with this option will be processed in 4 hours.

Our fax number:
Fax +39 0471 774477

Address:
Hotel Acadia
Str. Puez 24
I-39048 Selva Val Gardena
Dolomites – South Tyrol – Italy

Questions concerning groups

Groups (minimum 25 persons)
We will be happy to provide you with an offer for your group.
Hotel Acadia **** - Adults Only group reservation request: busfriendly@hotel-acadia.it
Group bookings on portals like booking.com, expedia.com or others won't be accepted!

Questions concerning prices

What is the Best Price Guarantee?
The HOTEL ACADIA *** DELUXE, through hotel-acadia.it, offers the best price guarantee. This means that we guarantee that no other site will offer you a lower price for a room at the Hotel Acadia **** - Adults Only. Best Price Guarantee for services that can be booked at the hotel (ski school, ski service, taxi, mountain climbing guide, etc.). You will receive the best price off the price list.

What prices are offered by the HOTEL ACADIA ***?
[ Price calculator ]

What do prices refer to?
All prices are in Euro, and are per person per night and only include the overnight stay with breakfast and dinner.
The local tax will be levied at all lodging establishments, on a per-guest (over 14 years of age) and per-overnight-stay basis.

QUESTIONS ABOUT THE OPENING HOURS

CHECK IN
What are the hours of the Hotel Acadia **** - Adults Only reception?
At the Hotel Acadia the reception is open from 8:00-21:00.

When can we check in to the hotel?
On your arrival day check in begins at 3 pm.

Do you expect to arrive late?
Please contact our reservation centre and we will wait for you with a delicious snack on arrival.

CHECK OUT
On your departure day you must check out by 11 am.

For a problem-free late CHECK OUT, find out in advance if this service is available
It may also be possible to check out by 7 pm but only after making arrangements with the reception. In this case we will charge an additional price of Euro 20,00 per person.

Questions about payment

Will the online reservation cost be charged automatically to my credit card?
No, a deposit is not "always" required.

Do I need a credit card to make a reservation?
You will need a credit card to make an online guaranteed reservation for your stay at the Hotel Acadia **** - Adults Only (through hotel-acadia.com).

Can I make a reservation through hotel-acadia.com even without a credit card?
At hotel-acadia.com you must have a credit card to make a reservation. For a written or telephone reservation you can also pay by bank transfer. If you go directly to the reception without a reservation, you can also pay in cash.

What credit cards can I use to pay for my stay at the Hotel Acadia **** - Adults Only?
The Hotel Acadia **** - Adults Only accepts Visa and Master Card.

CANCELLATION POLICY

Cancellation conditions at Hotel Acadia:

NOT REFUNDABLE RATE
The total price of the reservation will be charged from your credit card on the day of booking.
Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.

SEMI-FELIXIBLE RATE
At the moment of the reservation we ask you a deposit of 30% by credit card.
You will be charged 30% of the total price if you cancel after reservation and till 48 hours before your arrival.
You will be charged 100% if you cancel within 48 hours before your arrival.

Advice!

We suggest that you take out a trip cancellation insurance policy (this is 5% of the total price of your stay). In this case you will be reimbursed for the entire amount of your stay.
[ To the cancellation policy ]